All "Sale" or "Discounted" or "Bundled" or "Seasonal" or Items sold as "last item or limited stock" Items and or accessories or Shoes are considered FINAL. No Returns, No Exchanges via online or in the store locations. No Exceptions.
COUPON CODE PURCHASED ITEMS: Any full priced items purchased with a coupon code are available to return for store credit only, with shipping cost to the buyer. Any sale items purchased with a coupon code are final sale as listed above. No returns or exchanges will be granted for sale items.
HOLIDAY/SEASONAL RETURN POLICY: Orders placed on or between Nov 18th and December 24th will be eligible for return until January 15th.
Holiday returns must be postmarked no later than January 15th. ALL OTHER LISTED RETURN GUIDELINES APPLY FULLY.
All items that are to be eligible for return must be sent to the store email address and approved before you send your item back. Items must be submitted for return within 10 days of receipt date, (confirmed by tracking). If you send your item back for return before approval. You forfeit the return option and your item(s) will be donated to a local shelter or charity.
Items eligible for returns after approval is confirmed must be postmarked within 5 actual days of the Approval date to receive a refund. If not postmarked but sent after the 5 day period you will receive store credit only. Item(s) must be unwashed, unworn, unaltered, be free of any stains, odors, or damage of any kind as well as animal hair, and with the original sales tags on.
Exchanges online require you to place a new order for the items you wish to exchange. This will ensure your selection is in stock before we have received your return. A full refund will be given for exchanges only for a different size or color in the same item. Please include the new order number for the exchanged item on the receipt you are sending back with the merchandise so that we can refund you correct amount and to the same payment method. Items purchased in store are subject to availability, however, if approved for exchange and there is not a selection available, an in-store/online credit will be given only in the form of a coupon discount code.
After your return has been received, refunds will be issued within 5-7 business days, though usually much sooner.
Customers are responsible for the cost of shipping Returns/Exchanges. It is fully recommended for you to keep your tracking label information. We will not reimburse shipping for returns or exchanges.
Damaged items are rare, as each item is inspected before shipping, However, in the event, this occurs. It is the policy for you to contact us for return and provide detailed pictures and incident to us before authorization will be granted.
Items purchased online, may be exchanged for different size or color of the same item in the store pending availability and all other conditions of exchanges are met as listed above
For additional questions or concerns. Feel free to contact us at contact@JimmyJonesApparel.com